Returns & Refund // Exchanges

The cancellation or return process is handled on a case-by-case basis by TRULYAFRO. The request must be sent in writing to the contact email address hi@trulyafro.pt within 14 days of placing the order, and instructions for cancelling or returning the products will be sent by TRULYAFRO via the same means of communication.

TRULYAFRO accepts any exchange or return provided that:

• The User informs TRULYAFRO of their decision to exchange or return the goods within 14 days of receiving the order;
  The item to be returned or exchanged arrives at the seller within 14 days of the decision to exchange or return being communicated;
• The item to be exchanged is still in stock. If the product to be exchanged is not in stock, the customer may choose another product on our website within the price range of the product previously purchased and to be exchanged. Extra costs may be charged if the chosen product is above the price range of the product to be exchanged, and we will refund the customer if the chosen product is lower than the product to be exchanged.
• The item to be exchanged or returned is in exactly the same condition as when the buyer received it (i.e., in its original packaging, with its labels, undamaged, with no signs of use, odour or washing);
• If any of the above problems occur, as well as any other problems that demonstrate that the returned product is not in its original condition and as delivered, TRULYAFRO reserves the right to retain the full amount paid for the product as compensation;
• In addition, where applicable, all refunds will be made using the same payment method used for your purchase. If the return is accepted, TRULYAFRO undertakes to refund the User within a maximum of 8 days after receipt of the returned product.