Terms and Conditions

PREAMBLE
These general terms and conditions of sale are agreed between TrulyForYou, Lda, with registered office at Rua de Timor, 145, 3º Esq. – 2620-065 Olival Basto, Portugal, tax identification number PT517755831 and contact hi@trulyafro.pt, or +351938940046, hereinafter also referred to as “TRULYAFRO”, and persons wishing to make purchases through the website www.trulyafro.pt, hereinafter referred to as “User”.
The parties agree that purchases made through the website www.trulyafro.pt shall be governed exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1 - PURPOSE
1 - The purpose of these general terms and conditions of sale is to provide and define all the information necessary for the User regarding the methods of ordering, selling, paying for, and delivering purchases made on the website www.trulyafro.pt.
2 - These terms and conditions govern all the steps necessary for placing an order and ensure that this order is tracked between the Contracting Parties.

ARTICLE 2 - ORDER
1 - The User places their order by completing the purchase process presented at www.trulyafro.pt, adding the product(s) they wish to order to their shopping cart:
To submit their order, the User must:
2 - a) Register on the website www.trulyafro.pt, providing the information requested there.
     b) Fill in the information and choose the options available during the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and name you want to appear on the invoice for tax purposes).
3 - Final confirmation of the order by the User implies full and complete acceptance of the prices and description of the products available for sale, as well as these General Terms and Conditions of Sale, which shall be the only ones applicable to the contract thus concluded.
4 - www.trulyafro.pt will honor orders received online only while stocks last. If the product is not available, www.trulyafro.pt undertakes to inform the User as soon as possible.
5 - The data contained in the invoice is the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.
6 - Orders are valid for seven days, unless the order is registered in a promotional campaign that establishes a different deadline, and prices, discounts, promotions, and offers cannot be guaranteed beyond that period.

7 - If payment is not received by our services within this period, the order cannot be validated. Any amount received after this date will be refunded or used for a new order.

ARTICLE 3 - PAYMENT
On the website www.trulyafro.pt, TrulyForYou, Lda offers the User the following payment methods:
  a) via IFTHENPAY Lda - Payment Institution:
      - ATM (Multibanco) Reference;
      - MBWay
  b) Via Shopify Payments - other payment methods.

ARTICLE 4 - DELIVERY
Orders will be delivered within 3 to 10 business days after the order is placed. Delivery is made by CTT - Correios de Portugal.
Shipping costs are added to the order. Delivery rates vary depending on your location. TRULYAFRO applies fixed rates based on the regions described below:

Portugal and Spain:
Free delivery; delivery expected within 3 to 5 business days.

Europe:
Delivery fee of €9.95; delivery expected within 3 to 5 business days.

North America:
€16.30 delivery fee; delivery expected in 5 to 10 business days.

Rest of the world:
€13.70 delivery fee; delivery expected in 5 to 10 business days.

As described above, deliveries can take 3 to 10 business days, depending on the address provided during purchase, due to general shipping/delivery services.
By default, deliveries are quite simple and arrive in less than a week. However, please consider the above-mentioned timeframe if it takes longer.
Also, don't hesitate to contact us if, for any reason, you do not receive your purchase within the expected time frame, as we will ensure its delivery.

ARTICLE 5 - PRICES
Prices are in euros and include VAT (calculated at the rate in effect on the date of the order).

EXTRA TAX COST FOR BUYERS OUTSIDE THE EU:

Outside the EU, you may have to pay import taxes at your own expense, charged by local customs.

Trulyafro.com only pays delivery costs when the standard free shipping option applies, which means that import taxes are not included in the free shipping option. As any additional tax costs are not under the control of www.trulyafro.pt, being strictly a local government process and regulation, we strongly recommend that all TRULYAFRO customers check with their local customs office in advance for the exact amount of additional tax costs.

ARTICLE 6 - CANCELLATION AND RETURNS/REFUNDS // EXCHANGES

  1. The cancellation or return process is handled on a case-by-case basis by TRULYAFRO. The request must be sent in writing to the contact email address hi@trulyafro.pt within 14 days of placing the order, and instructions for canceling or returning the products will be sent by TRULYAFRO via the same means of communication.
  2. TRULYAFRO accepts any exchange or return provided that: 
  • The User informs TRULYAFRO of their decision to exchange or return the goods within 14 days of receiving the order;
  • The item to be returned or exchanged arrives at the seller within 14 days of notification of the decision to exchange or return it; The item to be exchanged is still in stock.
  • If the product to be exchanged is not in stock, the customer may choose another product on our website, within the price range of the product previously purchased and to be exchanged.
  • Extra costs may be charged if the chosen product is above the price range of the product to be exchanged, and we will refund the customer if the chosen product is lower than the product to be exchanged. 
  • The item to be exchanged or returned is in exactly the same condition as when the buyer received it (i.e., in its original packaging, with its labels, undamaged, with no signs of use, smell, or washing);
  • If any of the above problems occur, as well as any other problems that demonstrate that the returned product is not in its original condition and as delivered, TRULYAFRO reserves the right to retain the total amount paid for the product as compensation;
    In addition, where applicable, all refunds will be made using the same payment method used for your purchase. If the return is accepted, TRULYAFRO undertakes to refund the User within a maximum of 8 days after receipt of the returned product.

    Note: Return shipping costs are borne by the consumer.

     

    ARTICLE 7 - PRIVACY POLICY

    Your data is processed in accordance with personal data protection legislation. This data, which is subject to computer processing, will be included in TRULYAFRO's database(s) and is intended for the registration and presentation of other products and services, as well as for institutional information to be made available by TRULYAFRO.

    Their provision is optional and you are guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, in person or in writing, directly to the address on the home page of this website.

    At TRULYAFRO, accessible from www.trulyafro.pt, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by TRULYAFRO and how we use it.

    If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

    This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.trulyafro.pt. This policy is not applicable to any information collected offline or via channels other than this website.

    CONSENT

    By using our website, you hereby consent to our Privacy Policy and agree to its terms.

    INFORMATION WE COLLECT

    The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

    If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

    When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

     

    HOW WE USE YOUR INFORMATION

    TRULYAFRO use the information collected in various ways, including to:
    • Provide, operate, and maintain our website.
    • Improve, personalize, and expand our website.
    • Understand and analyze how you use our website.
    • Develop new products, services, features, and functionality.
    • Communicate with the User, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
    • Send you emails.
    • Find and prevent fraud.

     

    LOG FILES

    www.trulyafro.pt follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users movement on the website, and gathering demographic information.

    ADVERTISING PARTNERS PRIVACY POLICIES

    User may consult this list to find the Privacy Policy for each of the advertising partners of www.trulyafro.pt, to be presented below as we establish new partners.

    Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.trulyafro.pt, which are sent directly to users browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

    Note that www.trulyafro.pt has no access to or control over these cookies that are used by third-party advertisers.

     

    THIRD PARTY PRIVACY POLICIES

    www.trulyafro.pt ‘s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

    User can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers respective websites.

     

    CCPA PRIVACY RIGHTS (DO NOT SELL MY PERSONAL INFORMATION)

    Under the CCPA, among other rights, California consumers have the right to:
    • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
    • Request that a business delete any personal data about the consumer that a business has collected.
    • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

    If the User make a request, TRULYAFRO have thirty days to respond to you. If you would like to exercise any of these rights, please contact us.

    GDPR DATA PROTECTION RIGHTS

    We would like to ensure that you are fully aware of all your data protection rights. Every user is entitled to the following:
    • The right of access – You have the right to request copies of your personal data. We may charge a small fee for this service.
    • The right of rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
    • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
    • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
    • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
    • The right to data portability – You have the right to request that we transfer the data we collect to another organisation, or directly to you, under certain conditions.

    If the User makes a request, TRULYAFRO will have thirty days to respond. If you wish to exercise any of these rights, please contact us.

    INFORMATION FOR CHILDREN

    Another priority for TRULYAFRO is to increase the protection of children while they use the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activities. www.trulyafro.pt does not knowingly collect any Personally Identifiable Information from minors (anyone under the age of 18). If you believe that your children have had any interaction with our website, please contact us as soon as possible so that TRULYAFRO can immediately remove any related information from our records.

    CHANGES TO THIS PRIVACY POLICY

    TRULYAFRO may update this Privacy Policy from time to time. Therefore, we recommend that you review this page periodically to check for changes. www.trulyafro.pt will notify its users of any changes by posting the new Privacy Policy on this page. These changes are effective immediately upon posting on this page.